Application Development & Maintenance

Application maintenance services are critical for security patches, bug fixes, performance optimization, compatibility updates, feature enhancements, technology updates, and user support. Without proper software maintenance services, applications become vulnerable to security threats, suffer performance degradation, lose compatibility with modern systems, and fail to meet evolving user needs. Our software maintenance support services ensure your applications remain secure, performant, compliant, and competitive throughout their lifecycle, protecting your technology investment.

We provide four types of software maintenance services: 1) Corrective maintenance – fixing bugs and errors, 2) Adaptive maintenance – updating for OS/platform changes, 3) Perfective maintenance – enhancing features and performance, 4) Preventive maintenance – proactive improvements to prevent future issues. Our comprehensive software maintenance support services include 24/7 monitoring, security updates, performance optimization, backup management, disaster recovery, technical support, and regular health assessments to keep applications running optimally.

For critical issues affecting business operations, we provide 24/7 emergency support with response times under 1 hour for critical issues, 4 hours for high-priority issues, and next business day for normal issues. Our software maintenance services include dedicated support channels, escalation procedures, and service level agreements (SLAs) guaranteeing response and resolution times. As an experienced enterprise software development company, we understand that application downtime directly impacts revenue and have processes to resolve issues quickly.

Yes, we frequently inherit applications from other software development agencies or in-house teams. Our process includes comprehensive code review, documentation analysis, knowledge transfer sessions, security audit, performance assessment, and infrastructure review. We identify technical debt, security vulnerabilities, and optimization opportunities. Our bespoke software developers can modernize legacy code, improve performance, enhance security, and provide ongoing software maintenance support services regardless of the original development team or technology stack used.

Our application maintenance services contracts include: regular security updates and patches, bug fixing and issue resolution, performance monitoring and optimization, infrastructure management, backup and disaster recovery, technical support, monthly reports on application health, compliance monitoring, and a certain number of enhancement hours based on package. We offer flexible contracts from basic monitoring to full managed services. Our software maintenance support services can be customized based on your specific needs, budget, and risk tolerance.

Our security process includes continuous vulnerability scanning, dependency monitoring for known vulnerabilities, immediate patching of critical security issues, regular security audits, penetration testing, code security reviews, and compliance monitoring. When vulnerabilities are discovered, we assess impact, prioritize based on severity, test patches in staging environments, and deploy to production with minimal disruption. Our computer software development company stays current with security advisories and proactively addresses threats before they can be exploited.

We monitor application uptime, response times, error rates, server resource usage (CPU, memory, disk), database performance, API performance, user experience metrics, security events, and business KPIs. Our software maintenance services include detailed monthly reports showing trends, issues resolved, performance improvements, and recommendations. We use application performance monitoring (APM) tools, log analysis, real user monitoring, and synthetic monitoring to proactively identify and resolve issues before they impact users.